Welcome to ColourMart, the top online supplier of remainder luxury yarns, particularly cashmere and silk.... We source our yarns from the best Scottish and Italian mills and then package them to suit the needs of hand and machine knitters, weavers, hand dyers, and so on....
Our customer service is world-class... we offer full refunds for returned yarns for any reason, even if you just change your mind about the color when you get it (unless you have had the yarn twisted or something, see Returns policy)...we do our best to match any samples sent to us, and we will happily send free samples of a few yarns whenever we are asked (Samples policy)... and for many yarns we can twist or wind them to make thicker versions (Twisting / Winding)..
We also think our baskets policy is quite generous... once in your basket on this site the yarn is "reserved" for you until the basket life of that yarn has expired - that life is usually 28 days but may but is lower on some sale items and only 1 day on sets (sets are usually one-off collections of small bits of yarn, see here).... one extra rule is that if you have you have a yarn in your basket and you removing it, or it expiring, means there will only be 1 available to other people, you can not put it back in your basket for another 7 days..
We post everything with Royal Mail, 1st class in UK, premium airmail parcel
everywhere else. This means most overseas customers should receive their
yarns within 7-10 days but the package will not officially be late
until 3 weeks has passed. It also means no tracking, but we can arrange
tracked or signed for parcels to most locations if you ask us..
For payments we use Paypal both as a payment system itself and as our credit card merchant, so when you checkout and get to paypal pages you should always get a link for "non paypal" as well....